Caring For You is our guest care programme at the Brook Lodge Hotel, Killarney to ensure we all adapt to hospitality’s new norms. Caring For You is our guarantee that we are prepared to safely and warmly welcome you.
Our Caring For You programme includes detailed Cleaning, Sanitising and Health & Safety protocols. These have been developed in line with HSE, government and Irish Hotel Federation guidelines, and have also received Fáilte Ireland Safety Charter accreditation. In addition, we have implemented some new innovations, to ensure your time with us is as enjoyable and relaxing as it ever was.
Some guidelines are highly visible throughout our hotel, others are combined into our service offerings, and many others in the back-of-house even go invisible to your eye. In all cases, the wellbeing of our guests and colleagues is our utmost consideration, so that you may continue to enjoy your time at the Brook Lodge Hotel, Killarney with new norms of safety and peace of mind.
Maintaining sanitiser for guest comfort – Hand sanitiser stations are available throughout the hotel and we are using the highest quality sanitiser in all areas.
Our service teams will be wearing face coverings at their discretion.
Vigorous and frequent cleaning and sanitising of all surfaces is being carried out throughout our hotel.
We have made a lot of changes to the way we operate in order to offer you the highest levels of comfort and peace of mind whilst enjoying your stay with us. This has been challenging, and our employees have all undergone extensive retraining to adapt to the new norms. Please bear with us if things are not quite as they used to be as we continue to adapt to this new, ever changing and challenging environment.