Covid-19 Update May 2020

As per the Government roadmap we look forward to welcoming guests back on 20 July.

 

Hotel Reservation Enquiries

We are still taking calls for future reservations and please contact us on (064) 6631800 or 086 1453400 for any enquiries. Alternatively please email info@brooklodgekillarney.com     Our best available rates, special offers and availability are available to book on our website.

 

Cancellation Policy

You can cancel your reservation up to 6pm the day before arrival with no penalty. If you have booked on a third party website (e.g. Booking.com, Expedia), please see their cancellation policy.

We would like to assure our guests that we are taking all precautions to ensure a safe environment for our guests and team in accordance with Government guidelines.

 

Reopening

Official protocol will be followed regarding sanitisation of all areas of the hotel and adhering to social distancing rules. it will be required that everyone on entering the hotel use hand sanitiser which will be provided at all entrances.

  • Hand Hygiene and Masks 

    Proper and frequent hand washing will be practiced by all members of staff and masks will be worn.
  • Public Spaces 

    Regular and frequent cleaning and disinfecting will be carried out in all public areas with particular attention to high touch areas such as elevator buttons, door handles, front desk counter and room keys.
  • Bedrooms

    Prior to reopening we will train housekeeping staff on enhanced hygiene protocols relating to Covid-19. Extra time will be allotted to staff to carry out cleaning. Extra emphasis will be on high touch areas and items that cannot be sanitised such as magazines etc. will be removed.
  • Breakfast Service

    Guests may pre-order their breakfast and will be allotted a time to be seated. Room service breakfast will also be available.
  • Social Distancing

    Close contact between guests who are not travelling together will be minimised. There will be 2 metre space between all tables and a maximum of 6 guests can be seated together.

We will do our best to keep you safe while welcoming you back with the same warm hospitality.